Run EA app as administrator and in compatibility mode.Terminate EA app and EA background service via the task manager, then restart.Add EA app (standard path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe) as an exception to your antivirus program.Clear the cache for EA app (instruction in the linked EA app FAQ).Always use your email address and not your user name to log in Make sure you logged in with the correct account.Existing installations need to be deleted and the content installed from the new files. Sims 3 Store content needs to be re-downloaded from the purchase history.Some DLC content shows as unowned and/or can’t be downloaded.Possibly some ingame options I never use or don’t know about.Origin will be uninstalled and it will not let you use Origin any longer if you try to reinstall. If you try to open Origin, you will get a message that you need to migrate over to Ea app, giving you a download link so you can make the switch easily. Both posts are work in progress as things change in Ea app. There’s also a Sims 4 specific FAQ here: Sims 4 and EA app. I put together a FAQ for the new EA app here: FAQ that will hopefully help you make the transition. Mac user are still on Origin at this time.Įa app still has a few features missing and some problems, especially with older games but they are being worked on. This means that the transition period is over. As per March 1st 2023 it looks like everyone on PC is being migrated to EA app.
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